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  Ø THE INTERNET AND STANDAR

The Internet is a worldwide, publicly accessible network of networks.
The way people interact, share information, and even do business is changing to keep up with the continuous evolution of this global network. The Internet is creating a wider audience and consumer base for whatever message, product, or service can be delivered.
Some of the business uses of the Internet include:

 ü  E-Commerce
 ü  Communications
 ü  Collaboration and training


  Ø ISP AND SERVICE

An ISP is a company or organization through which a subscriber obtains Internet access.

ISP may also offer other services to customers, including:

 ü  Equipment co-location
 A business may opt to have some or all internal network equipment physically located on the ISP            premises.

 ü  Web hosting
The ISP provides the server and application software for storing web pages and web content for the business website.

 ü  FTP
The ISP provides the server and application software for the FTP site of a business.

 ü  Applications and media hosting
The ISP provides the server and software to allow a business to provide streaming media such as music, video, or applications such as online databases.

 ü  Voice over IP
A business can save on long distance telephone charges, especially for internal calls between geographically distant offices, by using Voice over IP (VoIP).

 ü  Technical support
Many businesses do not have the in-house technical expertise to manage large internal networks. Some ISPs provide technical support and consulting services for an additional fee.

 ü  Point of Presence (POP)

 ü  A business has the option of connecting to the ISP through POP, using a variety of access technologies.


  Ø  DELIVERING INTERNET SERVICE TO AND USER

The main connection methods used by home and small business users are:

 ü  Dialup access
Dialup access is an inexpensive option that uses any phone line and a modem. To connect to the ISP, a user calls the ISP access phone number. Dialup is the slowest connection option, and is typically used by mobile workers and in areas where higher speed connection options are not available.

 ü  DSL
Digital subscriber line, or DSL, is more expensive than dialup, but provides a faster connection. DSL also uses telephone lines, but unlike dialup access, DSL provides a continuous connection to the Internet. This connection option uses a special high-speed modem that separates the DSL signal from the telephone signal and provides an Ethernet connection to a host computer or LAN.

 ü  Cable modem
A cable modem is a connection option offered by cable television service providers. The Internet signal is carried on the same coaxial cable that delivers cable television to homes and businesses. A special cable modem separates the Internet signal from the other signals carried on the cable and provides an Ethernet connection to a host computer or LAN.

 ü  Satellite
Satellite connection is an option offered by satellite service providers. The user's computer connects through Ethernet to a satellite modem that transmits radio signals to the nearest Point of Presence, or POP, within the satellite network.

        · BANDWIDTH

Bandwidth is measured in bits per second (bps). Higher bandwidth speeds are measured in kilobits per second (kbps), megabits per second (Mbps), or gigabits per second (Gbps).

There are three main types of high-bandwidth connection options that are used by businesses:

 ü  T1 connections transmit data up to 1.544 Mbps.

 ü  T3 connections transmit data up to 45 Mbps.

 ü Metro Ethernet offers a wide range of high-bandwidth options, including Gbps links.  Metro Ethernet allows  the transfer of large amounts of data faster and less expensively than other high-bandwidth connection options.


  Ø INTERNET HIERARCHICAL

The Internet has a hierarchical structure. At the top of this hierarchy are the ISP organizations. The ISP POPs connect to an Internet Exchange Point (IXP). In some countries, this is called a Network Access Point (NAP). An IXP or NAP is where multiple ISPs join together to gain access to each other's networks and exchange information.

The Internet backbone is like an information super highway that provides high-speed data links to interconnect the POPs and IXPs in major metropolitan areas around the world. The primary medium that connects the Internet backbone is fiber-optic cable.

ISP level access to the Internet backbone:

 ü  Tier 1 ISPs are the top of the hierarchy. Tier 1 ISPs are huge organizations that connect directly with each other through private peering, physically joining their individual network backbones together to create the global Internet backbone.

 ü  Tier 2 ISPs are the next tier in terms of backbone access. Tier 2 ISPs can also be very large, even extending across several countries, but very few have networks that span entire continents or between continents.

 ü  Tier 3 ISPs are the farthest away from the backbone. Tier 3 ISPs are generally found in major cities and provide customers local access to the Internet. Tier 3 ISPs pay Tier 1 and 2 ISPs for access to the global Internet and Internet services.


  Ø USING TOOLS TO MAP THE INTERNET

The ping command sends an ICMP (Internet Control Message Protocol) echo request packet to the destination address and then waits for an echo reply packet to return from that host. ICMP is an Internet protocol that is used to verify communications.

To use the ping command, enter the following command at the Cisco command line interface (CLI) router prompt or at the Windows command prompt:

ping <ip address>

where <ip address> is the IP address of the destination device.


  Ø ISP REQUIREMENT

Some of the devices required to provide services include:

 ü  Access devices that enable end users to connect to the ISP, such as a DSL Access Multiplexer (DSLAM) for DSL connections, a Cable Modem Termination System (CMTS) for cable connections, modems for dialup connections, or wireless bridging equipment for wireless access.

 ü  Border gateway routers to enable the ISP to connect and transfer data to other ISPs, IXPs, or large business enterprise customers.

 ü  Servers for such things as email, network address assignment, web space, FTP hosting, and multimedia hosting.

 ü  Power conditioning equipment with substantial battery backup to maintain continuity if the main power grid fails.

 ü  High capacity air conditioning units to maintain controlled temperatures.
Loss of customers directly translates to loss of income for an ISP. For this reason, it is important that the ISP provides a reliable and scalable network.

Scalability is the capacity of a network to allow for future change and growth. Scalable networks can expand quickly to support new users and applications without affecting the performance of the service being delivered to existing users.

The most scalable devices are those that are modular and provide expansion slots for adding modules. Different modules can have different numbers of ports. In the case of a chassis router, some modules also offer different interface options, allowing for different connection options on the same chassis.

It is important for ISPs to provide a reliable and scalable network.
Scalability is the capacity of a network to allow for future change and growth. Scalable networks can expand quickly to support new users and applications without affecting the performance of the service being delivered to existing users.

The most scalable devices are those that are modular and provide expansion slots for adding modules. Different modules can have different numbers of ports. In the case of a chassis router, some modules also offer different interface options, allowing for different connection options on the same chassis.

  Ø ROLES AND RESPONSILIBITIES WITHIN AN ISP

Each of the network support service teams have their own roles and responsibilities:

 ü  Customer Service receives the order from the customer and ensures that the specified requirements of the customer are accurately entered into the order tracking database.

 ü  Planning and Provisioning determines whether the new customer has existing network hardware and circuits and if new circuits need to be installed.

 ü  The On-site Installation is advised of which circuits and equipment to use and then installs them at the customer site.

 ü  The Network Operations Center (NOC) monitors and tests the new connection and ensures that it is performing properly.

 ü  The Help Desk is notified by the NOC when the circuit is ready for operation and then contacts the customer to guide them through the process of setting up passwords and other necessary account information.




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